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Terms and Conditions

For your own guidance and protection, please read carefully and be sure that you fully understand the content of the “Terms and Conditions” published on this website. If you have any question do not hesitate to contact us; we will be happy to help you.

The receipt of your payment represents your acknowledgement and acceptance of these “Terms and Conditions”.

Passport and Visa

To enter and leave China all tour participants must have a valid passport with a minimum of 6 months to expiration. Visa for China is a must for all foreign tourists. You have to apply for this in your home country on your own.

Reservation

Contact us via e-mail:info@China-Explorer.com or Fax: 0086-773-2887312 or fill out the Tour Booking Form. After receiving the booking form, our travel operators will assist you in building a pleasant travel plan which best suits your interests. We suggest booking as far in advance as possible to ensure, the best flights and hotels are available; especially for the booking of Yangtze River Cruises. We cannot accept a reservation if the desired departure date is within 14 days prior to tour departure date.

Deposit required:

A non-refundable deposit of 10% of total cost will be charged within 7 days after you have received the final booking confirmation. Please find out more about the Mode of Payment.

Final payment

The final payment is required as follows:

Packages without Yangtze River Cruise: 30 days prior to the tour departure date
Packages with Yangtze River Cruise: 45 days prior to the tour departure date
If the final booking confirmation took place 15 days prior to the tour departure date you have to pay at the moment of final booking. Please find out more about the Mode of Payment.

Special events (including Formula 1 GP in Shanghai, Trade-fair in Canton, China Spring Festival, China’s National Day and International Labor Day, etc.) may require earlier payment. You will be advised on your invoice.

Beneficiary bank:Bank of China, Guilin Branch

No. 5 Shan Hu Road, Guilin, P.R. China

Swift number:BKCHCNBJ49C

Beneficiary account name:Guilin Scenery International Travel Service Ltd.

Beneficiary Account: 881001801808093001

Failure to comply with these deposit and final payment requirements may result in automatic cancellation of your reservation.

Cancellation Refund

Travellers are free to withdraw from the contract any time before the beginning of the journey. All cancellations must be carried out in written form. The day we receive the cancellation is the crucial day, therefore send your letter in a timely manner.

If you withdraw from the contract we have the right to charge you with a loss compensation of

20 % of the total cost if you withdraw 46 days before the travel starts, (not less than US $ 50)

30 % of the total cost if you withdraw between 45 to 31 days before the travel starts

40 % of the total cost if you withdraw between 30 to 15 days before the travel starts

60 % of the total cost if you withdraw between 14 to 7 days before the travel starts

70 % of the total cost if you withdraw between 6 to 3 days before the travel starts

80 % of the total cost if you withdraw within 2 days before the travel starts.

If a participant cancels while a tour is in progress, no refunds are made for any unused portion of the tour.

For domestic flight booking only:

If you withdraw from the contract we have the right to charge you with a loss compensation of

US$ 12 if you withdraw 7 days before departure and the ticket was not issued yet

50% of the full fare of the ticket if you withdraw between 7 to 3 days

100% of the full fare if you withdraw within 3 days until departure day

For hotel booking only:

If you withdraw from the contract we have the right to charge you with a loss compensation of

US$ 12 if you withdraw 7 days before the check-in day

50% of the discounted fare if you withdraw between 7 to 3 days before check-in day

100% of the discounted fare if you withdraw within 3 days until check-in day

Changesafter deposit

Wishes to change the original arranged itinerary are acceptable but you will be charged with a fee of 50 $ US per person for each time. The increase or reduction of the tour cost affected by the change will be calculated and charged accordingly.


We reserve the right to modify the itinerary of the tour if air, cruise and train schedules are changed or events beyond our control make itinerary alteration necessary. Services of a similar category and standard will be provided if such changes are made. In that case, any of the increase or reduction of the tour costs will be calculated and charged accordingly.

Baggage

If your baggage is lost, delayed or damaged during the air transport, you must claim immediately to the relevant department at the airport.

We highly recommend you to purchase full coverage travel insurance from a company in your country because travel insurance policies in most western countries cover a wide range of circumstances from loss or damage of baggage, to flight delays and cancellations, etc.

Responsibility & Disclaimer

It is our company's duty to ensure that all itineraries and accommodations have the specified standard.

Please note that China is still a developing country, therefore in few cases it can happen that the level of comfort, service and hygiene does not always meet European or American standards, our specifications correspond to the local Chinese standards. This applies to all meals, hotels, means of transportation etc.

We are not liable for any losses, damages or injuries of properties or persons, in connexion with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars, whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. We are not liable for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruises and hotels, or any other party, not directly owned or controlled by us. We are not responsible for guests’ failure to comply with customs regulations.

We are not liable for theft or loss of any guest's valuables!

Gross misbehavior that draws a warning from the tour guide may result in an exclusion from a tour. In that case we have the right not to compensate and to refund only the calculated unused part of the journey expenditure.

Many of our tour packages include activities, which require care and attention. Such activities include boarding and disembarking, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. “China-Explorer” employees and agents cannot be liable for any action or event that occurs after they have pulled their duty and taken the necessary care.

Complaints and Claims

If you feel unsatisfied with any service we have provided, please inform your local tour guide or us during your trip. In case of a complaint or claim for compensation, you must inform us in written form by e-mail, regular mail or fax until 15 days after the end of your tour. Relevant receipts and supporting evidence must be attached to the letter of claim. We will not accept any claims made later than 15 days after the completion of your tour.

Health Requirement

All tour participants must possess physical or mental conditions adequate to traveling. We assume no liability in any respect of the tourist’s ability to travel. Travelers who are going to Tibet are required to provide a doctor's certificate stating that their blood pressure and heart condition are normal. Travelers with high blood pressure and heart problems should avoid such altitudes.

Travelers with disabilities: Tour participants requiring any form of assistance are required to inform “China-Explorer” in written form at the time of reservation, and must be accompanied by a responsible person providing those services. All related costs are at the expense of the tourist.

Validity: All fees are based on current exchange rates and are subject of changes. If the U.S. dollar devalues significantly we reserve the right to increase prices accordingly.

Private Police

We are committed to protect your privacy. All personal information you give us will remain confidential. We will neither sell nor disclose any information that identifies you to a third party without your prior consent unless required by law.

Note

All the contents and materials used in “China-Explorer.com” including all texts, photographs; graphics, names and the logo are our property and are protected by copyright, trademark and other laws. All those contents and displays are purely for your personal, non-commercial use.

Arrangements between “China-Explorer” and travelers are subject to Chinese law.

Address: No. 8 Canluan Road, Guilin, Guangxi, China

Phone: ++86-773-2887311

Fax: ++86-773-2887312

Email:chinatopguide@vip.sina.com

www.China-Explorer.com

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